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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
For Customers (Buyers)
Yes. You can add products from different vendors to your cart and complete one single checkout. Mallitys handles the rest behind the scenes so you don’t have to worry about separate processes or complications.
We currently accept digital wallets (such as PayPal and others depending on your region).
Physical products:Â Payment on delivery.
Digital products:Â Paid in advance at the time of purchase.
We ensure a safe buying experience. If you receive a damaged product or one with a manufacturing defect:
Contact the vendor directly via your order page.
The vendor is responsible for replacing or repairing the item at their cost.
If the vendor does not respond or refuses, contact our support team – we will step in to resolve the issue.
No. Digital products (such as files, software, online courses) cannot be returned after download or access, unless there is a technical issue caused by the vendor and they are unable to fix it.
Every vendor has their own store page showing their products and customer ratings. We recommend reading reviews before purchasing. All vendors must follow Mallitys quality standards.
Currently, Mallitys focuses on the local market. However, digital products can be purchased from anywhere in the world. International shipping for physical products will be added in the future.
Delivery
We use a unified delivery system with our courier partner. Your order is synced automatically, and shipping costs are shown before checkout. Most orders placed during working hours are delivered the same day.
Yes, delivery is available on most days, including Fridays and public holidays. Specific schedules will be announced once confirmed with our courier partner.
For Vendors (Sellers)
You can register easily through the Vendor Registration page. We welcome serious vendors and are constantly improving our onboarding process to ensure high quality across all stores.
We apply a commission only on each sale made through the platform.
No monthly fees. We believe in growing together – we succeed when you succeed.
Your earnings are transferred to your digital wallet every 14 days, as long as your balance reaches the minimum withdrawal amount of $50 USD.
Yes. Every vendor gets a dedicated store page showcasing all their products, with basic customization options to reflect your brand identity.
Yes, direct communication between vendors and customers is allowed to ensure a smooth shopping experience. Your prices on Mallitys are expected to be lower than your prices outside the platform, creating real value for customers.
We maintain a fair environment for everyone. If a policy violation is confirmed (e.g., counterfeit products, repeated shipping delays):
A warning is issued first.
Temporary suspension may follow.
In serious cases, the account may be closed.
Immediately. When the customer pays cash on delivery, our delivery partner will deduct their shipping fee and Mallitys commission, then give you the remaining amount in cash at the same time.
Shipping & Returns Policy
Shipping costs are added to the product price or shown as a separate fee at checkout. You will see the total cost (product + shipping) clearly before completing payment. Customers are responsible for paying the shipping fee unless otherwise stated in a promotion.
In some cases (e.g., special offers or bulk orders), Mallitys may offer free shipping – this will be clearly displayed during checkout.
If the product is defective or damaged:Â Mallitys covers the return shipping cost. The vendor is responsible for replacement or refund.
If the customer changed their mind (no defect):Â The customer pays the return shipping cost.
Digital products:Â Not applicable (no returns).
Security & Technical
Yes. We use modern security standards to protect your personal information and payment data. All payments go through trusted digital wallet providers.
Currently, you can use Mallitys comfortably from your mobile browser (web app experience). Native apps for Android and iOS are in development.
Contact our support team via the Contact Us page. We will help you as quickly as possible.
Legal & Policies
You can read all policies here:
We guarantee fair treatment for both customers and vendors through clear policies and a dispute resolution process. If a dispute arises, contact our support team – we will mediate fairly.
Contact our support team via the Contact Us page. We will help you as quickly as possible.