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Continue ShoppingRefund and Returns Policy
For Customers (Buyers)
1. Physical Products
Damaged or defective products:
If you receive a product that is damaged or has a manufacturing defect:
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Contact the vendor directly within 7 days of receiving the product.
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Provide photos or videos showing the issue.
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The vendor is responsible for replacing or repairing the product at their own cost.
Wrong product sent:
If the vendor sends the wrong product, they must replace it with the correct one at no additional cost to you.
Changed your mind:
If you simply changed your mind and there is no defect:
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You may return the product within 7 days of receiving it.
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You are responsible for return shipping costs.
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The product must be unused and in its original packaging.
2. Digital Products
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No returns or refunds for digital products (software, files, courses, etc.) unless:
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The product has a technical issue that prevents normal use.
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The vendor is unable to fix the technical issue.
If the vendor fails to resolve a technical issue, you may request a refund through Mallitys support.
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3. How to Start a Return
Go to your order page.
Click “Request Return” or contact the vendor directly.
Follow the vendor’s return instructions.
If the vendor does not respond within 3 days, contact Mallitys support.
Missed Same-Day Delivery
If your order was eligible for same-day delivery but did not arrive on the promised day, you may request a refund of the shipping fee or receive free shipping on your next order. Contact the vendor first, then Mallitys support if unresolved.
For Vendors (Sellers)
1. Your Responsibilities
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You must clearly state your store’s return policy on your store page.
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You must respond to return requests within 3 business days.
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You must cover return shipping costs if the issue is your fault (defect, wrong product, damage).
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2. When You Can Refuse a Return
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You may refuse a return if:
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The customer changed their mind and the product has been used or damaged by them.
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More than 7 days have passed since delivery.
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The product is digital and has no technical issue.
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3. Vendor Violations
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If a vendor repeatedly refuses valid returns or ignores customer requests, Mallitys may:
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Issue a warning.
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Temporarily suspend the vendor’s account.
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Permanently close the account in serious cases.
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4. Refunds Process
Once a return is approved:
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For physical products: The refund is processed after the product is received back.
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For defective products: The vendor may choose to replace or refund.
Refunds are issued to the customer’s original digital wallet.
Contact for Return Issues
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If you have a problem with a return that you cannot resolve with the vendor, contact Mallitys support via the Contact Us page. We will mediate fairly.